Please review these policies carefully as they are the terms of sale that govern your purchases at EACHBUYER.com (hereinafter known as EACHBUYER). They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at EACHBUYER constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.
Return DOA (Dead on Arrival) Item
Any products , dead on arrival (incorrect usage excluded) within 45 days after shipment.
In this case, please kindly provide us with proof as below:
The photos of original EACHBUYER package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
In a DOA Situation: a reimbursement for return shipping fees is available, provided that:
Return the item(s) by ordinary mail (the least expensive way) with tracking number to the nearest Product Drop Off Box (see details below); If the mail service with tracking number costs more, you may choose the one without tracking. Please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.
The return shipping fee is less than 60% of the defective item(s) value, and also less than $40 (USD), we will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our CS staff to further confirm it.
Return Defective Item
We will try our best to make sure the products shipped to our customers are in the best condition. If your product (only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) turns out to be defective:
within 90 days from shipment
Policy: Upon being returned, the defective item will only be replaced. Return shipping fee will be sole responsibility of customer.
Detail: If the product turns out to be defective within 90 days from shipment, Customer may mail the products back to us. We will still try to exchange your defective products for a brand new one where possible. Please notice that the return shipping costs will be on your sole responsibility, we will pay all the necessary shipping fees for the replaced products that we ship to you.
Within 365 days from shipment
Policy: Upon being returned, the defective item will be forwarded to the factory for repair. Return shipping fee will be sole responsibility of customer.
Detail: Should the item become defective within 365 days from shipment, customers will still be allowed to send the unit back to us. We will help by forwarding the item to the manufacturer for repair or replacement. Until the product arrives at our warehouse, the shipping cost both ways have to be covered by the customer. Any cost incurred during the process will be at customer's expense as well.
Return Incorrect Item Received
If the item you received is completely different from the one you ordered, please contact us via our Customer Service Express and provide us the picture proof of the error.
If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition in which it was received.
For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
After receiving the incorrect product, please kindly provide us with proof as below:
The photos or video of the incorrect item(s)
The photos, video or screen shot showing the malfunction of the defective item(s)
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy.
Return Unsatisfactory Products
If you are not happy for any reason with your purchase, then just return it within 14 days of receipt for a full refund or an exchange.
Note: Please contact with our customer service department before you send the product back to avoid exchange, refund, or repair delays.
* Underwear, customized products, one-time use products and lingerie are not available for return except in regards to quality issues. In such a case, the quality problem must be reported within 48 hours of delivery receipt with pictures clearly showing the defect. We do not accept returns because of wrong sizing or underwhelmed expectations. Please consult our sizing charts before ordering or consult a customer service representative in case of doubt.